TICKETING POLICY

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All tickets, badges, all-access passes, sponsorships, and film selection entries purchases are non-refundable for any reason. A purchase may be converted into a donation.

PJFM may, in its sole discretion and at any time determined, cancel or refuse any individual or company the following: badges credentials, film passes, or other purchases made through PJFM. PJFM will not be responsible for any penalty, fee, loss, or expense that might result from such action.

Unused badges and passes have no monetary value and cannot be refunded, nor credited to future years or events. PJFM will not issue refunds or credits due to failure to redeem a discount coupon during the registration process. Discounted prices are based on the date payment is received in the PJFM office. Lost or stolen badges or passes will not be replaced. In the event that they are lost or stolen, a new badge or pass will need to be purchased for a participant’s continued access to the events, including showcases, parties, and conference content.

PJFM reserves the right to revoke a badge or pass for any reason at PJFM’s sole discretion. (For example, if anyone other than the authorized individual tries to use a badge or pass.) PJFM will not issue refunds for badges or passes that have been revoked.

PJFM customers are solely responsible for ensuring PJFM receives full payment for any purchases they make through the organization. If such payment cannot be charged to a customer’s credit card or a charge is refunded for any reason, including chargeback, the customer agrees that PJFM reserves the right to cancel their order. If they have already received their badge, purchases, and/or merchandise, they agree to immediately correct any payment errors upon notice of such error. PJFM reserves the right to collect a $100 administrative fee, in addition to any unpaid amounts in connection with any bad checks or uncorrected payment problems.

By making a purchase, PJFM customers understand that their email address will be added to PJFM’s email list. Any customer not interested in receiving PJFM emails may opt-out.

Bounced Check Policy

If PJFM receives a returned check from its bank for a payment a customer made, the customer will be invoiced for the original amount of the check, plus a $50 bank fee. The payment of the invoiced amount will be due within 30 days of the invoice date. PJFM will not resubmit the original check, nor will it accept another check for the re-payment.

Health and Safety Policy

Please be informed of the preventative health and safety measures that may be required to attend PJFM events. PJFM will be following government-mandated guidelines in effect at the time of an event. Please note that select partner venues may require additional steps prior to admittance, and attendees of these PJFM events should be prepared to adapt to each of venue’s specific protocols. This is PJFM’s policy for the foreseeable future, and it is subject to change.

Rush Tickets

“Rush Only” means that tickets are no longer available for purchase in advance. Rush lines open 45 minutes prior to showtime. Rush tickets are available on a first-come, first-served basis, pending availability, and go on sale 10 minutes prior to showtime. Admission is not guaranteed. Rush Tickets are CASH ONLY.